Terms & Condition:
Except as otherwise expressly agreed, UTO. and its client (or “Client”) and/or Agent (or “Agent”) agree that the terms and conditions for the services rendered by UTO to the Client, whether on an individual or a tour basis (or the “Services”) shall be governed by the Booking Conditions set out below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between UTO and the Client/Agent.
Validity:
All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the UTO printed tariffs and/or quotation and/or invoice issued to the Client/Agent. UTO warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client’s/Agent’s quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.
Reservation and Confirmation:
Reservations are to be made to our office or to our appointed General Sales Agent. Upon confirmation of a reservation, a 30% (thirty percent) deposit is requested, and the total package tour price for the Services should be paid in all prior to client’s arrival in the destination country or starting date of the tour, or otherwise UTO may at their sole discretion cancel the bookings without any refund of sums already paid to our company by the Client/Agent. UTO also reserves the right to change any arrangement (including tours, programmes, prices and services) in the best interest of its Client/Agent, with or without prior notice.
Payment:
Except as otherwise agreed by UTO, Client’s payment shall be executed by bank transfer or credit card. Except for cash payment, a service charge may apply. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate UTO’s bank account. Any bank charges levied by the sending bank relating to transfers to UTO must be paid by the Client/Agent.
Cancellation:
Save for the case where a Client/Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by our company if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to UTO or to the concerned parties directly as the case may be.
In generally, If Client/Agent cancel your contract at any time, we’ll return clients/agents all money they deposited except some of the cancellation fee if our services will charge us like hotels, flights etc. and bank transfer fee. If our services won’t charge anything, we will refund in full except some dollars for bank transfer fee.
In the case, Client/Agent want to keep your booking till the next time, we’ll happy to keep it as a deposit for Client/Agent. However, a new quotation will be re-quoted basing on your new arrival date.
Vouchers:
Vouchers for booking arrangements and a copy of the Client’s itinerary will be issued to the Client on arrival by a UTO representative.
Liability:
UTO shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. It is the understanding of the Parties that UTO acts as an intermediary between the Client/Agent and airlines, hotels, transport operators, local tourist offices and other contractors providing the Services to the Client. Our company shall in no event be liable to the Client/Agent, by reason of breach of Services or unsatisfactory Services provided to the Client by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of our company and/or sustained by an act or default of any person or company providing the Services to the Client. The Client/Agent warrants that UTO shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.
Claims:
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration. All claims must be submitted in writing within 30 days after the end of the Services.